General Terms and Conditions Invrida B.V.

Version 1.0 | 24 September 2026

These general terms and conditions consist of three parts:

• Part I, General provisions: applies to everyone who uses the services of Invrida.
• Part II, Module A Consumers: applies additionally to consumers who use the monitoring service and the MyInvrida app.
• Part III, Module B Installers: applies additionally to energy installers and other business customers who use Helios.

In case of conflict between Part I and a module, the module prevails.

Part I. General provisions

Article 1. About Invrida

1.1 These terms and conditions are those of Invrida B.V., located at Thomas Edisonweg 33, registered with the Dutch Chamber of Commerce (Kamer van Koophandel) under number 88569128, ("Invrida").

1.2 Invrida can be reached at hello@invrida.com and via www.invrida.com.

Article 2. Definitions

In these terms and conditions, the following terms have the meaning set out below. The singular includes the plural and vice versa.

Article 3. Applicability and order of precedence

3.1 These terms and conditions apply to every offer made by Invrida, every Agreement, and every use of the Services.

3.2 General terms and conditions of a Customer do not apply. Invrida expressly rejects those.

3.3 In the event of conflict between documents, the following order applies, whereby a document mentioned earlier takes precedence over a document mentioned later: a. a custom agreement signed by both parties, such as a SaaS agreement; b. a quotation or proposal accepted by the Customer; c. the data processing agreement, insofar as it concerns the processing of personal data; d. the applicable module of these terms and conditions (Part II or Part III); e. Part I of these terms and conditions.

3.4 Deviations from these terms and conditions apply only if Invrida has confirmed them in writing, and only for the Agreement for which they were made.

3.5 If a provision of these terms and conditions is void or is annulled, the remaining provisions continue to apply. Invrida will then replace the provision with a valid provision that comes as close as possible to the intent of the original provision.

Article 4. Invrida supplies software only

4.1 Invrida is exclusively a software provider. Invrida does not supply, install, configure, maintain, or repair solar panels, inverters, batteries, measuring equipment, data loggers, or other hardware.

4.2 Invrida does not provide technical support on hardware and does not warrant the functioning or yield of a PV system. Questions about hardware, warranty, and repair should be directed to the manufacturer, supplier, or installer of that system.

4.3 The Monitoring Service depends on data supplied by the hardware and cloud services of manufacturers, and on the internet connection at the location of the PV system. Invrida has no influence over this. Missing, delayed, or incorrect data resulting therefrom is not the responsibility of Invrida.

Article 5. Relationship to Autarco

5.1 After the bankruptcy of Autarco B.V., Invrida took over the monitoring software. Invrida is not the legal successor of Autarco B.V. and has not assumed any agreements, obligations, or warranties of Autarco B.V., including yield guarantees and product warranties.

5.2 Questions or claims regarding warranties given directly by Autarco B.V. should be directed to the trustee (curator) of Autarco B.V. A yield guarantee through the Stichting Guarantee kWh Fund falls outside the bankruptcy; that foundation is itself the point of contact for that.

5.3 An Agreement with Invrida is a new agreement. There is no right to continuation of services under the terms and conditions applied by Autarco B.V.

Article 6. Account and access

6.1 The Customer ensures that the information provided when creating an Account is accurate and complete, and keeps it up to date.

6.2 Login credentials are personal and confidential. The Customer is responsible for all use made through their Account. If the Customer suspects misuse, they must report this to Invrida immediately.

6.3 Invrida may temporarily block an Account if there are indications of misuse, unauthorized access, or a security risk. Invrida will inform the Customer thereof as soon as reasonably possible.

Article 7. Permitted use

7.1 The Customer will use the Services only in a manner that complies with the law and with these terms and conditions.

7.2 It is not permitted to: a. disrupt, overload, or circumvent the Platform, or to breach security measures; b. copy, decompile, or reverse engineer the software, except to the extent mandatorily permitted by law; c. automatically extract data from the Platform (scraping) without written permission from Invrida; d. resell the Services or make them available to third parties, except to the extent expressly permitted by these terms and conditions; e. enter data for which the Customer has no lawful basis.

7.3 If the Customer acts in violation of this article, Invrida may suspend access or terminate the Agreement, following a written warning if the seriousness of the violation so permits.

Article 8. Availability, maintenance, and development

8.1 Invrida will make efforts to keep the Services available as effectively and uninterruptedly as possible. Unless otherwise provided in a module or custom agreement, this constitutes a best-efforts obligation.

8.2 Invrida may maintain, adapt, and improve the Services. Invrida will announce planned maintenance that noticeably limits availability in advance where reasonably possible.

8.3 Invrida may add, change, or discontinue functions. If a material function for which the Customer pays disappears, Invrida will inform the Customer at least 30 days in advance, and the Customer may terminate the Agreement as of the date of that change.

8.4 Product roadmaps, announced features, and expansions of the product catalog (such as new brands of inverters, panels, batteries, or mounting systems) are intentions and not commitments. Invrida does not provide delivery dates, unless agreed in writing in an Agreement.

Article 9. Intellectual property and data

9.1 All intellectual property rights to the Services, the software, the Platform, MyInvrida, documentation, and other materials of Invrida remain with Invrida or its licensors.

9.2 The Customer receives, for the duration of the Agreement, a non-exclusive, non-transferable right to use the Services as described in these terms and conditions.

9.3 Data that the Customer enters into the Platform or that is generated regarding their PV system(s) remains the property of the Customer. Invrida uses such data only to the extent necessary to provide the Services.

9.4 Invrida may use anonymized and aggregated data for product improvement, analysis, and statistics, provided that such data cannot in any way be traced back to a Customer, User, or Consumer.

Article 10. Personal data

10.1 Invrida processes personal data in accordance with the General Data Protection Regulation (GDPR).

10.2 How Invrida processes personal data as controller is set out in the privacy statement at https://invrida.com/privacy.

10.3 Where Invrida processes personal data on behalf of an Installer, Invrida acts as processor and Invrida's data processing agreement applies. That forms part of the Agreement with the Installer (see Article B11).

10.4 Invrida takes appropriate technical and organizational measures to secure data. Invrida's software is developed and managed under an ISO 27001-certified information security policy by its developer and parent organization.

Article 11. Liability

11.1 Invrida's liability is limited as set out in the applicable module.

11.2 Invrida is under no circumstances liable for damage arising from: a. hardware, installation errors, or defects in a PV system; b. the failure or malfunctioning of cloud services or data supply from manufacturers or other third parties; c. the failure of the internet connection at the location of a PV system; d. incorrect or incomplete data entered by the Customer; e. use of the Services in violation of these terms and conditions.

11.3 The limitations in these terms and conditions do not apply if the damage was caused by intent or deliberate recklessness on the part of Invrida or its senior management, and do not apply to damage resulting from death or bodily injury.

11.4 A claim for damages lapses if the Customer has not reported the damage to Invrida in writing within twelve months after becoming aware of it, or after it could reasonably have become aware of it. For Consumers, the statutory limitation period applies instead.

Article 12. Force majeure

12.1 Invrida is not obliged to fulfil an obligation if this is not possible due to force majeure. Force majeure includes, in any case: disruptions at hosting, cloud, or telecom providers, disruptions or changes in the interfaces (APIs) and cloud services of manufacturers, cyberattacks despite reasonable security measures, power outages, government measures, and failure of suppliers.

12.2 If the force majeure lasts longer than 60 days, either party may terminate the Agreement in writing. Amounts already paid in advance for the period after termination will be refunded by Invrida on a pro rata basis.

Article 13. Amendment of these terms and conditions

13.1 Invrida may amend these terms and conditions. Invrida will announce an amendment at least 30 days before the effective date, in writing or via the Platform.

13.2 If the Customer does not agree with an amendment that is to their disadvantage, they may terminate the Agreement as of the effective date of the amendment. Amounts already paid in advance for the period after termination will be refunded by Invrida on a pro rata basis.

13.3 Amendments that are only to the Customer's advantage, or that are legally required, do not give rise to a right of termination.

Article 14. Communication and complaints

14.1 Invrida communicates primarily electronically, via the email address provided by the Customer, via the Platform, or via MyInvrida.

14.2 Complaints about the Services should preferably be reported by the Customer via hello@invrida.com, with a clear description. Invrida will confirm receipt and respond substantively within 14 days. If handling the complaint requires more time, Invrida will notify the Customer of this within that period, indicating when the Customer can expect a response.

Article 15. Applicable law and disputes

15.1 Dutch law applies to every Agreement.

15.2 The parties will first attempt to resolve a dispute together.

15.3 For Installers, disputes shall be submitted exclusively to the competent court of the District Court of Oost-Brabant, location 's-Hertogenbosch. For Consumers, Article A12 applies.

Part II. Module A Consumers (monitoring and the MyInvrida app)

Article A1. When this module applies

A1.1 This module applies to every Consumer who uses MyInvrida or the Monitoring Service. There are two ways in which this can occur: a. Route 1, own subscription: the Consumer enters into a Monitoring Subscription with Invrida themselves. b. Route 2, via the installer: an Installer has entered into a Monitoring Subscription with Invrida for the Consumer's PV system and grants the Consumer access to MyInvrida.

A1.2 Articles A2 through A6 apply only to route 1. Article A7 applies only to route 2. The remaining articles apply to both routes.

A1.3 For Consumers, these terms and conditions do not apply to the extent that they deviate from mandatory consumer law.

Article A2. The offer and formation of the agreement (route 1)

A2.1 The Consumer enters into a Monitoring Subscription via invrida.com/monitoring-verlengen or another page designated by Invrida.

A2.2 Before the Consumer pays, they are shown the price, the term, what the subscription does and does not include, and these terms and conditions. The Agreement is formed as soon as the Consumer completes the order and Invrida confirms it by email.

A2.3 A Monitoring Subscription applies per installation address.

Article A3. Price and payment (route 1)

A3.1 The price of the Monitoring Subscription is stated in the current pricing information on invrida.com and is shown before the subscription is entered into, including VAT. The price shown at the time the subscription is entered into applies.

A3.2 The Consumer pays the full amount in advance, in one payment, via the payment methods offered when entering into the subscription. There is no direct debit.

A3.3 The price is fixed for the term of twelve months. A new price applies only to a new period that the Consumer enters into themselves, and will be clearly stated before renewal.

Article A4. Term and renewal (route 1)

A4.1 The Monitoring Subscription runs for twelve months from the date on which it was entered into.

A4.2 There is no tacit renewal. After twelve months, the subscription ends automatically. Invrida will send the Consumer a renewal request well before the end date. Renewal is up to the Consumer.

A4.3 Because the subscription ends automatically, the Consumer does not need to cancel it. Early termination does not give rise to a right of refund, except in the cases mentioned in these terms and conditions or by law.

Article A5. Right of withdrawal (route 1)

A5.1 The Consumer may withdraw from the Monitoring Subscription within 14 days after entering into it, without giving reasons (cooling-off period).

A5.2 The Consumer withdraws by notifying Invrida of this within the cooling-off period via hello@invrida.com.

Article A6. What the subscription includes (route 1)

A6.1 The Monitoring Subscription includes: a. access to MyInvrida, meaning the app, the web environment, and the API, with the yield and status data of the PV system; b. a notification when the PV system fails or structurally underperforms, to the extent the available data makes this possible; c. retention of the complete yield history of the PV system, to the extent present in the Platform; d. new features and updates to MyInvrida released by Invrida during the term; e. fault mediation in the Netherlands: in the event of an error message or malfunction, Invrida will review the system data, explain what the notification means, and actively look for a recognized installer in the Consumer's region to arrange contact with.

A6.2 The Monitoring Subscription does not include: a. repair, maintenance, or replacement of panels, inverter, battery, or other hardware; b. the handling of warranty claims; c. the Consumer's internet connection. The PV system sends its data via that connection. A new router, a changed Wi-Fi password, or work in the meter cupboard can interrupt the connection; restoring it falls outside the subscription.

A6.3 A visit or repair by an installer found through fault mediation is arranged directly between the Consumer and that installer, and is paid for directly by the Consumer to that installer. Invrida is not a party to that arrangement and is not responsible for the work of that installer.

A6.4 Invrida does not guarantee that every malfunction will be noticed or reported. A notification depends on the data supplied by the PV system and the manufacturer (see Article 4.3).

A6.5 The API is intended for retrieving data from the Consumer’s own PV system, for example for a personal dashboard or energy management system. Invrida may impose reasonable limits on the number of requests and may modify the API. Invrida will provide advance notice of changes that render existing integrations unusable where reasonably possible.

Article A7. Access via the installer (route 2)

A7.1 Under route 2, the Installer has entered into the Agreement for the Monitoring Service with Invrida. Invrida grants the Consumer access to MyInvrida on the Installer's instructions. The Consumer pays nothing to Invrida for this access.

A7.2 Any additional arrangements the Consumer has made with their Installer, for example regarding a fee for monitoring or service, are a matter between the Consumer and the Installer. Invrida is not a party to this.

A7.3 Access under route 2 continues for as long as the Installer maintains a Monitoring Subscription with Invrida for the PV system. If that ends, the Consumer's access under route 2 also ends. Invrida will inform the Consumer of this where possible, and the Consumer may then enter into a subscription themselves under route 1.

A7.4 Fault mediation (Article A6.1 under e) does not form part of Invrida's service under route 2. In the event of malfunctions, the Consumer's own Installer is the point of contact.

Article A8. End of access and deletion of data

A8.1 If the Monitoring Subscription (route 1) or access via the Installer (route 2) ends, access to MyInvrida, including the app, web environment, and API, will stop. The PV system will continue to generate electricity as normal.

A8.2 If the Consumer enters into a (new) Monitoring Subscription within 60 days after the end of access, their yield history will immediately become visible again.

A8.3 If no new Monitoring Subscription is entered into within those 60 days, whether by the Consumer or by an Installer, Invrida will permanently delete the Consumer's personal data linked to the PV system. The yield history can no longer be recovered thereafter.

A8.4 During the term and up to the moment of deletion, the Consumer may request an overview of their data through their profile in the web environment, in accordance with their rights under the GDPR.

Article A9. Personal data

A9.1 Under route 1, Invrida is the controller for the Consumer's personal data. The privacy statement at https://invrida.com/privacy describes which data Invrida processes, for what purpose, and for how long.

A9.2 Under route 2, Invrida processes the Consumer's personal data on behalf of the Installer. The Installer is then the controller and the first point of contact for questions about that processing.

A9.3 The Consumer's rights under the GDPR, such as the right of access and erasure, remain fully applicable under both routes.

Article A10. Liability towards Consumers

A10.1 Invrida is liable for damage suffered by the Consumer as a result of an attributable failure on the part of Invrida, subject to Article 11 of Part I.

A10.2 To the extent permitted by law, Invrida's liability per event is limited to the amount the Consumer has paid for the Monitoring Subscription in the twelve months preceding the event. Under route 2, to the extent permitted by law, that amount is what a Consumer would pay at the time of the event for twelve months of a Monitoring Subscription under route 1.

A10.3 Invrida is not liable for lost yield or lost savings of the PV system, because the Monitoring Service does not control the PV system and Invrida is not responsible for its functioning.

Article A11. Termination by Invrida

A11.1 Invrida may terminate the Monitoring Subscription if the Consumer seriously breaches these terms and conditions, following a written warning if the seriousness thereof so permits.

A11.2 If Invrida discontinues the Monitoring Service for Consumers, Invrida will announce this at least three months in advance and will refund the prepaid amount for the remaining term on a pro rata basis.

Article A12. Disputes with Consumers

A12.1 A complaint should be reported by the Consumer in accordance with Article 14 of Part I.

A12.2 If the Consumer and Invrida are unable to resolve the matter together, the Consumer may submit the dispute to the court that has jurisdiction under the law. The Consumer retains the protection afforded by the mandatory law of their country of residence.

Annex to Module A. Model withdrawal form

Only complete and return this form if you wish to withdraw from the Monitoring Subscription.

To: Invrida B.V., Thomas Edisonweg 33, 5151DH Drunen, hello@invrida.com

I hereby give notice that I withdraw from the agreement for the following service:

Monitoring Subscription for installation address: ______________________________

Entered into on: ______________________________

Name: ______________________________

Address: ______________________________

Email address used when entering into the agreement: ______________________________

Date: ______________________________

Signature (only in the case of a paper form): ______________________________

Part III. Module B Installers (Helios)

Article B1. When this module applies

B1.1 This module applies to every Installer that uses Helios, including the monitoring functions in Helios.

B1.2 The Installer declares that it acts in the course of a profession or business. Consumer law does not apply to the Agreement with the Installer.

Article B2. Formation of the agreement

B2.1 The Agreement is formed at the first of the following moments: a. the Installer activates its subscription via invrida.com/activate or another page designated by Invrida and, in doing so, accepts these terms and conditions; b. the Installer signs or accepts a quotation, proposal, or custom agreement; c. the Installer uses Helios after the expiry of a transition period announced by Invrida.

B2.2 Invrida does not offer a free trial period, unless otherwise agreed in writing.

Article B3. Packages and Users

B3.1 Helios is offered in packages with a maximum number of Users, as stated in the current pricing information on invrida.com or in the quotation. Each package includes one standard license; additional Users are charged per User per month.

B3.2 Each User is a named natural person with their own Account. Sharing Accounts or login credentials between persons is not permitted.

B3.3 The Installer may add Users or upgrade to a larger package at any time. The new price applies from the next invoicing period, or on a pro rata basis from the date of the change if Invrida so indicates.

B3.4 Switching to a smaller package or fewer Users can be done as of the end of the current contract period.

B3.5 If the Installer uses more Users than its package allows, Invrida will notify it in writing and give the Installer a reasonable period to reduce the number of Users or select an appropriate package. If this does not occur within that period, Invrida may adjust the package to the actual number of Users and invoice accordingly, or limit access for the additional Users.

Article B4. Term and cancellation

B4.1 The Agreement has an initial term of twelve months, unless a different term has been agreed in a quotation or custom agreement.

B4.2 After the initial term, the Agreement is automatically renewed each time for twelve months, unless either party cancels in writing with a notice period of 60 days before the end of the current period.

B4.3 Early cancellation is not possible, except in the cases mentioned in these terms and conditions (Articles 8.3, 12.2, 13.2, and B5.4), or if Invrida fails to fulfil a material obligation and does not remedy this within 30 days after a written notice of default.

Article B5. Prices, invoicing, and payment

B5.1 The Installer pays the fees as stated in the current pricing information on invrida.com or in the accepted quotation. All amounts are exclusive of VAT.

B5.2 Invrida invoices monthly or annually in advance, at the Installer's choice. Annual invoicing carries a 5% discount on the subscription.

B5.3 Prices are fixed for the agreed contract period; no indexation takes place within that period. Thereafter, Invrida may adjust prices no more than once per calendar year in accordance with the consumer price index (CPI, all households) of Statistics Netherlands (CBS). Invrida will announce an adjustment in writing at least two months in advance.

B5.4 If a price adjustment exceeds the CPI indexation, the Installer may terminate the Agreement as of the effective date of the adjustment, provided it notifies Invrida of this in writing within 30 days after the announcement.

B5.5 A granted discount is not an introductory rate. Upon renewal, the agreed rate continues and is indexed on the same basis, for as long as the condition for the discount continues to apply.

B5.6 Invoices must be paid within 14 days of the invoice date. If the Installer fails to pay on time, it is in default without notice of default being required, and Invrida may charge the statutory commercial interest rate (Article 6:119a of the Dutch Civil Code) and reasonable collection costs.

B5.7 If a payment has not been made 14 days after a written reminder, Invrida may suspend access to Helios until payment is made in full. The payment obligation continues during the suspension.

Article B6. Monitoring for Installers

B6.1 The Installer chooses, per PV system in Helios, whether it purchases monitoring itself. For each PV system for which it does so, it pays a Monitoring Subscription per system per month, at the rate stated in the current pricing information or the quotation.

B6.2 For PV systems without an ongoing Monitoring Subscription, the Installer may purchase Credits. One Credit provides 48 hours of access to the monitoring data of one PV system, at the rate stated in the current pricing information. Used Credits are not refunded. Credits are valid for 12 months after purchase.

B6.3 The Installer may pass on the costs of monitoring to its own customers. Arrangements in this regard are made by the Installer itself with its customers; Invrida is not a party to this.

B6.4 If the end customer of an Installer has entered into their own Monitoring Subscription with Invrida for a PV system (Module A, route 1), the Installer will continue to see that PV system in Helios without paying for it, for as long as the Installer has an active Helios subscription and the end customer has not objected thereto.

B6.5 If the Installer has no Monitoring Subscription for a PV system and has not assigned the system to itself within a period announced by Invrida, Invrida may approach the end customer of that system directly with an offer to enter into a Monitoring Subscription themselves. Invrida will announce this to the Installer in writing at least two weeks in advance.

Article B7. Calculations, designs, and quotations

B7.1 Yield calculations, forecasts, designs, materials lists, and other outputs of Helios are estimates based on the data entered, meteorological models, product data, and technical assumptions. They are indicative and do not constitute a guarantee of actual yield or technical suitability.

B7.2 The Installer remains itself responsible for its designs, quotations, and advice to end customers, and for compliance with standards, installation regulations, and permit requirements. The Installer checks the outputs of Helios before using them.

B7.3 Product data in the Helios catalog comes from manufacturers and suppliers. Invrida verifies that data with reasonable care but does not warrant its accuracy or completeness. The inclusion of new brands or products depends on the availability of complete and up-to-date product data (see also Article 8.4).

B7.4 Invrida is not liable for damage, including lost income, contractual penalties, or claims from end customers, arising from a discrepancy between the outputs of Helios and reality.

Article B8. Availability and support

B8.1 Invrida aims for an availability of Helios of at least 99.5% per calendar month, excluding planned maintenance. This is a best-efforts obligation, unless a service level with consequences has been agreed in a custom agreement.

B8.2 Support is available via hello@invrida.com and the other channels designated by Invrida, on business days during office hours. Invrida will respond as soon as reasonably possible, giving priority to malfunctions that block the use of Helios.

B8.3 Onboarding, training, configuration, and customization are included only if stated in the quotation. Otherwise, the rates specified by Invrida for these apply.

Article B9. Obligations of the Installer

B9.1 The Installer ensures that its Users comply with these terms and conditions and is responsible for their actions.

B9.2 The Installer ensures that it has a valid legal basis for the personal data of its end customers that it enters into or has processed in Helios, and that its end customers have been informed thereof.

B9.3 The Installer indemnifies Invrida against claims from third parties, including end customers, arising from the Installer's use of Helios in violation of these terms and conditions or the law.

Article B10. Liability towards Installers

B10.1 Invrida's liability for direct damage is limited, per event, to the amount of subscription fees that the Installer has paid to Invrida in the three months preceding the event. A series of related events counts as a single event.

B10.2 Invrida is not liable for indirect damage, including consequential damage, lost profit, missed savings, loss of data, and damage due to business interruption.

B10.3 Article 11.3 of Part I remains applicable.

Article B11. Data processing agreement

B11.1 To the extent that Invrida, in providing Helios, processes personal data on behalf of the Installer, the Installer is the controller and Invrida is the processor.

B11.2 The Installer shall enter into a separate Data Processing Agreement to give effect to this. Invrida has a model data processing agreement available for this purpose, which can be sent upon request.

B11.3 Invrida will notify the Installer of a personal data breach affecting the Installer no later than within 72 hours after discovery.

Article B12. Confidentiality

B12.1 Both parties shall keep confidential the confidential information of the other party and shall use it only for the performance of the Agreement. Confidential information includes, in any case: commercial and financial data, pricing agreements, software, customer data, and information designated as confidential.

B12.2 This obligation applies during the Agreement and for up to three years after its termination.

Article B13. Termination of the Agreement and data

B13.1 Either party may dissolve the Agreement in writing with immediate effect if the other party is declared bankrupt or applies for a suspension of payments.

B13.2 After the end of the Agreement, for whatever reason, access to Helios will stop. Invrida will retain the Installer's data for a further 90 days thereafter. During that period, the Installer may, upon request, receive an export in a common file format. After 90 days, Invrida will permanently delete the data, unless the law requires a longer retention period.

B13.3 Upon termination of the Agreement, all outstanding amounts become immediately due and payable. Prepaid amounts will not be refunded, except in the cases mentioned in these terms and conditions.

B13.4 Provisions that by their nature are intended to survive the termination of the Agreement, such as those concerning liability, confidentiality, intellectual property, and disputes, remain in force.

Article B14. Assignment

B14.1 The Installer may not assign the Agreement to another party without Invrida's written consent.

B14.2 Invrida may assign the Agreement to a third party that (largely) takes over the Services, for example in the event of an acquisition or merger. Invrida will inform the Installer thereof in writing.

Invrida B.V. | General Terms and Conditions version 1.0 | 24 September 2026